Experience

Senior Product Designer | Postscript
Jan 2022 – Present

  • Created a vision for and assisted with the 0 → 1 execution for Postscript’s SMS Sales product

  • Created and executed the vision for a new verification process called Onsite Opt-in that significantly increased subscriber conversions

  • Through customer interviews, uncovered customer pain points and needs to inform the vision and redesign of Postscript’s popup editor

  • Contributed to improvements to the design system and component library for emerging product areas

Senior Product Designer | Help Scout
Jul 2019 – Dec 2021

  • Conducted end-to-end user research that informed design strategy and uncovered customer pain points

  • Implemented design solutions for saving custom properties, a more functional sidebar, and a redesign of the conversation view

Product Designer | Mixpanel
Oct 2018 – Jul 2019

  • Conducted user interviews to discover customer needs 
and validate design solutions

  • Designed features that helped customers manage and organize their data, including private / public data sets and a robust permissioning system

Product Designer | Justworks
Jan 2018 – Oct 2018

  • Conducted user interviews to understand core problems, and get more information about why we were seeing certain behaviors in the app

  • Designed a streamlined solution for setting up employee health insurance plans

  • Improved the experience for processing qualifying life events that resulted in a significant decrease in the number of back-and-forth messages needed with support, and therefore decreased time-to-resolve

Senior UX Designer | Trulia & Zillow Group
Nov 2012 – Nov 2017

  • Designed experiences that served the needs of both consumers (home buyers/sellers) and agents

  • Redesigned outdated and confusing experiences, including the agent profile and "find an agent" search

  • Contributed to the evolution and implementation of a new style guide / component library

UX Designer | Yahoo!
Sep 2011 – Nov 2012

  • Contributed to UI and visual design for Yahoo!’s Livestand app

  • Participated in continued ideation and vision work for a personalized Yahoo.com homepage experience

Front End Developer | HZDG
Jan 2008 – Sep 2011

  • Developed websites, landing pages, banners, animations and other interactive web projects

 

Education

Rochester Institute of Technology
BFA, New Media Design and Imaging

Skills

Product & UX Design
Prototyping
a11y Compliance
Visual Design
User Research
Responsive Design
Typography
HTML & CSS

Software

Figma
Sketch
Adobe Creative Suite