Experience

Staff Product Designer | Postscript
Apr 2025 – Present
Senior Product Designer| Postscript
Jan 2022 – Apr 2025

• Redesigned the popup editor to better support real-world usage patterns, improving clarity, flexibility, and overall campaign effectiveness

• Designed and launched the patented “Onsite Opt-in” verification system, simplifying identity validation and compliance, resulting in up to 3x conversion

• Conducted and synthesized customer research to identify friction points in subscriber acquisition flows, informing product strategy and redesign of core surfaces, such as popups, landing pages, A/B testing, and others

• Partnered closely with Product and Engineering to iterate quickly, using data to refine solutions and improve performance over time

• Led 0→1 design of the SMS Sales product, translating complex messaging and behavioral data into workflows that drove subscriber engagement and revenue for merchants

• Contributed to evolving and expanding the design system and component library

Senior Product Designer | Help Scout
Jul 2019 – Dec 2021

• Conducted user research and translated customer insights into product decisions, redesigning key features such as custom properties and conversation management to improve usability and efficiency

• Simplified complex support data and workflows into more intuitive interfaces, helping users take faster, more informed actions

• Collaborated closely with Product and Engineering to deliver iterative improvements based on user feedback and data

Product Designer | Mixpanel
Oct 2018 – Jul 2019

• Designed solutions for managing complex analytics data, making it easier for teams to access and act on insights

• Conducted user research to understand how customers interpret and use data, informing the design of permissioning and dataset management systems

Product Designer | Justworks
Jan 2018 – Oct 2018

• Simplified benefits and life event workflows through research-driven design, improving completion and reducing support dependency

Senior UX Designer | Trulia & Zillow Group
Nov 2012 – Nov 2017

• Redesigned key consumer and agent experiences, improving clarity and usability across high-traffic areas such as agent profiles and search results

• Contributed to shared design systems to increase consistency across products

UX Designer | Yahoo!
Sep 2011 – Nov 2012

• Designed personalized content experiences for the Livestand app, and workshopped redesigned homepage concepts, also based around personalization

Front End Developer | HZDG (now Notorious111)
Jan 2008 – Sep 2011

• Developed websites, landing pages, banners, animations and other interactive web projects